How G shortcuts work
A G shortcut opens a page in Kenso with two quick key presses: press G, then a letter. For example, G then T opens Today. Each page has its own letter. You might wonder which letter goes with which page: you'll find all of them in this article. You can use G shortcuts on any page, for example to go from a reply in the Inbox to your accounts without the mouse.
Press the keys one after the other, not at the same time. G shortcuts work the same on Mac and Windows, and it doesn't matter if Caps Lock is on.
Every G shortcut
Many letters are the first letter of the page's name, such as I for Inbox. Some aren't, such as M for Calendar and F for Search.
Here is every G shortcut, grouped by who has each page. You only have the pages your workspace and your role allow. If you don't have a page, its key does nothing. Keys in a dashed box open pages that not everyone has. A letter that isn't in these lists does nothing.
Main pages
These keys open the main pages of Kenso, in the same order as the sidebar. Most workspaces have all of these pages.
- GTToday
- GIInbox
- GMCalendar (called Meetings in the Keyboard shortcuts window)
- GAAccounts
- GCCampaigns
- GFSearch
- GWWorkflows
- GSStudio
- GKKnowledge
- GDDelivery
- G,Settings (the comma key)
Extra pages for some workspaces
These are extra pages. Kenso turns them on only for some workspaces.
- GLCalls
- GRMeeting results
- GELists: opens as a tab in Search.
- GBAgent team
- GHShare
Pages that depend on your login
Whether you have this page depends on the access your admin gave you, not on your workspace.
- GPApprovals: you have it only if your admin gave you access to it.
Find a shortcut in Kenso
You don't have to remember every key. Kenso shows them in three places:
- The sidebar: hover over a page to see its name and key, such as “Today G T”.
- The command menu, the search box that opens when you press ⌘K (Ctrl+K on Windows) or click Search or jump to at the top of the sidebar. Most pages in the results show their G shortcut next to them.
- The Keyboard shortcuts window: press ? to see every shortcut in Kenso. On most keyboards, ? is Shift + /. You can also open it from the command menu: type “shortcuts” and pick Keyboard shortcuts.
- Shortcuts: the key for this window. Press ? to open it, and ? or Esc to close it. While the window is open, G shortcuts still work: find the page you want in the list, press its keys, and Kenso opens the page.
- Search this view: on a page with a search box, press / to jump straight into that box. You can start typing right away, without clicking the box first.
- Go to: the list of G shortcuts. In your account, this list only shows the pages you can open, so every key in it works for you. It lists the pages in its own order, not the sidebar's. The picture shows every page.
What happens when you jump
- If you have unsaved changes in Studio, Kenso asks before it leaves the page, so you don't lose your work.
- Settings and Knowledge remember where you were, and open on the last section you used.
If a shortcut doesn't work
- You're typing in a box. G shortcuts don't work while you type, for example in a search box or a reply. This is on purpose: otherwise, typing a word with a “g” in it, such as “great”, would open another page. Press Esc or click outside the box first.
- A menu or window is open. Your key presses go to that menu or window. Close it first. The Keyboard shortcuts window is the only exception.
- You waited too long after G. Kenso forgets the G, so the next letter works as a normal key on the page you're on. For example, in the Inbox, E marks a reply done. Press G again and the letter right after.
- You don't have access to that page. Your admin has limited your permissions (or Kenso hasn't turned the page on for your workspace), so the key does nothing. If you think you should have the page, ask your workspace admin or contact Kenso support.
Next steps
- Start your day with Today: what each part of Today is for, how to clear a row, and a short routine for the morning.
- How Kenso works: what Kenso is for, who Ken is, and a tour of the main pages.