When Ken can see your calendar, it offers only times you are free and shows your meetings on each account. Your booking link lets a prospect pick a time without a round of email. This page shows how to connect your calendar, set your hours, and offer times that get a yes.

What Ken does with your calendar

  • Offers open times in replies. When someone asks to talk, Ken's reply draft can include times from your calendar.
  • Shows your meetings in Kenso's Calendar and on each account.
  • Preps you for a meeting. In Calendar, right-click a meeting and choose Ask Ken to prep me.
  • Follows up on lost bookings. If a prospect cancels a meeting they booked with your link, or you open the meeting and click Mark as no-show, Today shows a row such as "Maya cancelled - send a new link?" Ken has already drafted a short email with a new single-use link. Approve it to send it. This works when the prospect's company is an account in Kenso.

Connect your calendar

  1. Press G then , to open Settings, then click Calendar under Channels.
  2. Scroll to Calendars. It says No calendar connected until you connect one.
  3. Click Connect calendar and pick Google Calendar or Outlook.
  4. Pick Calendar only to keep the mailbox out of Kenso, or Calendar and email to also connect it for one-to-one email and replies.
  5. Sign in to that account. If Kenso asks you to confirm the account is yours, click Confirm.

If your company's Google Workspace or Microsoft 365 admin has to approve Kenso first, open Settings › All integrations, click the Google Calendar or Outlook card under Email and calendar, and use Send to your admin. Copy message or Email it gives your admin the steps.

Back on Calendar, the Calendars section lists each account you connected, up to 3. Under the list, New bookings go to picks the calendar that gets meetings Ken books, and Check for busy times picks the calendars Ken checks, so it never offers a time that is busy on any of them. If an account says Needs reconnecting, click Reconnect and sign in again.

Set your hours

Still in Settings › Calendar:

  1. Under Time, check your Time zone. It follows your app time zone in Settings › Preferences unless you set one. Add a Second time zone if your buyers work in another region.

  2. Under Working hours, set Starts and Ends. Ken only offers times inside these hours.

  3. Under New events, pick a Default length (15, 30 or 45 minutes, or 1 hour) and a Gap between meetings (none, 5, 10 or 15 minutes). Ken leaves the gap free when it offers times.

    Calendar settings showing Working hours and New events with default length and gap between meetings
    Ken offers times only inside your working hours, with the gap you set.

The defaults are 9 AM to 6 PM, 30-minute meetings and a 10-minute gap.

Choose how Ken handles replies

Settings, Calendar, Replies section

Scroll to Replies on the same page.

  • Offer open times when someone asks to talk. When this is on, Ken suggests three times from your calendar in the reply draft. Turn it off to put only your booking link in drafts.
  • Book when they pick a time. During the beta this stays on Draft. Ken drafts the invite when a prospect picks a time, and you send it. The Ken agent button next to it opens Settings › Ken agent, where this rule lives.

  1. Press G then , to open Settings, then click Scheduler under Channels. In Settings › Calendar, Available times under Working hours opens it too.

  2. Under Scheduler links, find your link. It shows Live when it works.

  3. Click Copy. You see a toast with the link, such as Copied cal.ken.so/pathline/jordan. Open shows the page your prospects see.

    Settings, Scheduler, Scheduler links with Live, Open and Copy
    Your link lists every meeting type you have turned on. Example data.

Your link is on Kenso's address, cal.ken.so, followed by your workspace and your name, until an admin picks a booking domain. The page shows your logo and colors, never Kenso's. When Kenso knows who gets the link, the page opens with their name and email filled in, and the email never shows in the link.

The times on your link come from Available times on the Scheduler page. They start from your Working hours in Calendar settings, and you can drag on the week there to add or remove times. Busy times on your calendar still block slots.

Meeting types and single-use links

Under Meeting types, each rep starts with an Intro call made from Calendar settings. Click New meeting type to add another, such as a 45-minute walkthrough. Your link page lists the types that are on.

For one person, click Single-use link on a meeting type. Kenso copies a link that books once, then stops working.

To keep a meeting type off your link page, edit it and turn on Secret. It then opens only from its own link. Use this for a longer demo you offer only after a first call.

Use another booking tool

Under Booking tool, pick Calendly, Cal.com or HubSpot and paste your link. It must start with https://. Kenso then puts that link in reply drafts, sequences and Studio pages. Bookings made there still reach Kenso through calendar sync.

Offer times in a reply

This needs Scheduler on your workspace (see the last item under "If something goes wrong").

  1. In the Inbox, click the booking link button in the reply box. Insert Scheduler link opens.
  2. Leave Add 3 times on, and click Insert.

Kenso adds three open times as links, then "Or pick another time:" and your booking link. You see Added your Scheduler link and 3 times. Each time opens your booking page with that time already picked and the prospect's name and email filled in, so they only have to confirm. If you have no open time in the next 2 weeks, only the link goes in.

From the Ken pane, type / and choose Send my Scheduler link for the same thing, or Make a single-use link.

Kenso picks the first open time on each of the next days that have one, up to 14 days ahead, in your time zone. If you use another booking tool, Kenso adds that tool's link without times.

What works

Offer specific times, not an open question. "Let me know what works" makes the prospect do the work and costs a round of email. A few times they can say yes to are easier. Ken's draft offers three. Two is fine too.

A weak reply that asks what works and pastes a calendar link, next to a strong reply with two specific times, a time zone, a 20-minute call and the link as a fallback
Two times with a time zone, a short call, and the link as a fallback. Example.

Keep the first call short. Ask for 15 or 20 minutes, not an hour. A short first call is easier to accept, and you can book a longer one once you know there is a fit.

Write the time zone. "Tuesday at 10am ET" avoids a reply that asks "your time or mine?"

Don't put a booking link in a cold email. End each cold email with one soft ask, such as "Worth a look?", and don't ask for a meeting yet. Offer times or your link once the prospect replies. The campaigns Kenso's team runs for clients follow this rule. A first email with no links is also more likely to reach the inbox.

Use a single-use link for a hand-picked prospect. It cannot be forwarded around a team and fill your week.

If something goes wrong

The page says "Calendar settings are not on for this workspace". The Calendar feature isn't on for your workspace yet, so you can't connect a calendar or set your hours. Write to [email protected] to ask for it.

Ken offers times when I'm busy. Check that your calendar shows under Calendars, that it is one of the calendars under Check for busy times, and that the busy event is on that calendar.

Ken offers times outside my day. Check Time zone and Working hours in Calendar settings.

The reply box says "Reconnect your calendar, your Scheduler link is down." Your calendar connection stopped. In Settings › Calendar, find the account marked Needs reconnecting, click Reconnect and sign in again.

Only my link went in, with no times. Kenso found no open time in the next 2 weeks, or Add 3 times was off. Check your Working hours and your busy events.

My booking link shows "Not in drafts". You picked another booking tool, so drafts use that tool's link. Your Kenso link still works if you share it.

I can't find Scheduler in Settings. Scheduler may not be on for your workspace yet. Write to [email protected] to ask for it.

Next: Handle every kind of reply, Reply from the Inbox or Connect your CRM.